Poor customer support, needs better help – inShort Review

Have requested at times better documentation or video tutorial, but not even a reply. Have had the app for years but just can’t use it, Great with potential but just so hard to learn, excell is hard but I can still learn from video tutorials to do what I want to do. Who better than the developer to show a tutorial, but the walkthrough help file is not a great delivery.
Review by Chatoloco on inShort.