Room for improvement – LIRR TrainTime Review

A bit like LIRR service, great when things are working well, room for much improvement, but something you’re stuck with because you have no other options.. which I’m sure they’re well aware of. Improving their app is obviously much easier than improving their train service - can’t blame anything on Amtrak - but haven’t seen it happen. My biggest issue with the app is the inaccuracy of the data. I use the app to see how “on time” the train is, especially if I’m running a min late or if I’m having trouble finding parking (so I’ll look up the stops before my station to see when it’s showing the train left those stations to get an idea of how on time the train is). What is the point of the app though, if it’s falsely reporting that a train has left the station? There have been too many times that I’ve looked on the app, it said my train had left so I give up trying to catch it, and then I hear the train approaching. How do they track when a train has left the station? Is it just when the schedule train time passes, let’s just say the train has left so it looks like we run on-time? As others mentioned, also ridiculous that you can’t look up trains that have already left (mostly to see estimated arrival time). To skirt this, I usually change the search option from departure time to arrival time (at my destination), but it seems like it’d be an easy fix to show at least trains going back an hour or so. As others have also mentioned, would be nice if this app and the etix app was one app. Saw the ads for the “all-in-one” MYmta app, which really isn’t all-in-one - still need these other two apps.
Review by Huihead on LIRR TrainTime.