Where’s the App? – Anthem Anywhere Review

There are so many problems with this app that it’s hard to know where to begin. First, when I tried to log in, the message said my username or password was incorrect. Fine, maybe I forgot one or the other. Before I could press the link to get my username or reset the password, I got a pop-up saying “We’re here to help.” I had to clear the pop-up at least three time to get the screen to recover my password. After entering all the information, I got an error message. I checked for updates and then updated the app hoping that would solve the problem. Nope, the update didn’t help. I finally was able to get a password reset email. Used the temporary password and tried to log in. Success. I got in and was redirected to a page to reset my password. When I did, I was logged out. So, I tried to log in using my new password, but instead of getting to the main menu (which I could see in the background as the white “working” dots swirled) I got the exact message we see in the Developer Responses: “We’re here to help.” I was then logged out. This happened numerous times. When I finally got logged in, I pressed one blue tile to check my account summary, got the “We’re here to help” pop-up, and was booted back to the log in screen. On my next log in, I got to the main screen and decided to activate the touchID. I got to the account profile and settings screen, but when I moved the slider to activate the touchID, I got a pop-up saying I had to use a password because another account already had touchID enabled. Really? Another account with my ID number? I’m single!! Oh, and when I went back to the main screen after not being able to enable touchID, I got a pop-up saying “We’re here to help” and was logged out. Restarting my phone didn’t solve the problems, either. This was all too much fun for one afternoon.
Review by M-B Fan on Anthem Anywhere.