Horrible app and even worse customer service – Wag! - Dog Walkers & Sitters Review

The wag service isn’t bad (which is to say the walkers are great) but only about half the money from the walks goes to the walkers. The rest goes to the company, and frankly I have no clue what they do with all that money considering how unbelievably awful both the app and website are. By far the least user friendly and most frustrating technology I have ever encountered. It feels like it was created and is managed by a 6th grader taking a computer science course. I’ve never opened the app without there being some glitch or malfunction. The website and app aren’t even synced up with one another so every change needs to be made in both. Simple things like updating your dog’s age (because for some absurd reason that doesn’t happen automatically) are impossible without constantly having to contact their customer support. More than half the time you can’t even track your dog’s walk, which is mainly why I started using wag in the first place. Functions change from day to day where suddenly you find that you can’t make a change you were able to make the previous day. You’ll click “Edit” to revise a note for the walker and the app just stops responding. Or indicates changes were saved but instead deletes all content. Honestly, since I’ve started using wag, functionality has only gotten worse. If that wasn’t bad enough, contacting customer support about any issue you’re having proves completely useless every time. You get back responses basically saying that they’re “sorry and working on it” but I’ve seen ZERO improvements and only more problems. One thing the customer service department is great at though is annoying users with incessant texts and emails about “special offers” or “discounted walks” while simultaneously ignoring your questions and reported service issues. I have almost $50 in credits left (which wag refuses to refund) but deleted the app and vow to never use it again. Wag has continued to demonstrate a complete disregard for their customers and do nothing to improve service, all while pocketing $13 of every $20 walk. Where is the money going?! I can’t warn you enough not to use wag. So many better companies out there that provide the same service at a lower cost and without any of the issues. Try Rover! STAY AWAY FROM WAG!
Review by rileyjames1988 on Wag! - Dog Walkers & Sitters.