Account issues – Your Texas Benefits Review

I had to go up to the office a few times and have my password reset by an employee. When logging in to my account using the app I would be sent to a page to enter my SSN and my case number, after which I would be sent back to the login page. The fault app would give me a warning pop up that my account already existed? Eventually it ended up messing up my online account when using a web browser. I uninstalled and reinstalled the app and web browsers but ultimately I just ended up having to go into the office to submit anything extra. Finally an employee told me she could reset it. It worked and now I’m able to use the app, which is alright, but I’m still not over the stress and inconvenience of the first week trying to deal with the broken app.
Review by YuppyLady123 on Your Texas Benefits.