App technical failure costing me a fortune – Agoda: Cheap Flights & Hotels Review

Thought I cancelled a hotel reservation only to find out too late that it never cancelled and I had to pay in full. Ironically, the reason I cancelled is because Agoda kept sending me emails about better fares at hotels in my destination city. This led me to book a cheaper hotel and then cancel the first one — or at least I thought I did. Aside from the technical failure, In the age of big data and companies collecting every bit of personal information about us, Why would the app allow me to make two identical reservations at two different hotels?? Irresponsible and exploitative. I travel very frequently and only recently learned about Agoda and am deleting it now. Beware!!
Review by MRG3999 on Agoda: Cheap Flights & Hotels.