What happened to Farfetch? Beware. – FARFETCH - Shop Luxury Fashion Review

This used to be my favorite app and digital retailer. I don’t know what’s happened there, but their customer service is now outrageously incompetent. The once-dependable app is plagued by security problems, errors and inconsistencies. My account was locked for trying to use two credit cards. Their “Portuguese team” didn’t resolve the issue for two weeks. Because of that series of mistakes and misinformation, I missed a sale and a critical purchase for an event. Over the last three years I’ve spent several thousand dollars on the Farfetch app. After the last three months—during which I had to write multiple emails, waste hours of time and speak to six indifferent customer service agents (I’d never needed to call customer service before 2018)—I am DONE. Beware, fashion lovers. This isn’t a safe place to spend your money.
Review by Tgalore on FARFETCH - Shop Luxury Fashion.