From Frustrating to Terrifying – Wag! - Dog Walkers & Sitters Review

The app asked me to submit a review, which I thought would post here, but I think it just went directly to customer service, so rewriting here! I got three free walks for writing a recommendation for a friend, so I figured I’d use them to check out Wag. My walks were scheduled for 1:00am instead of 1:00pm, and there was no way to update the walks on the website, no way to get in touch with the walker, and nobody was answering the hotline. We finally just wrote “CANCEL” in as many fields on the profile that would actually update. The walker texted us close to 1:00am saying he was on his way over before noticing all of our desperate “cancel” messages on the profile. The last walk showed that the walker had taken my dog on a 3-mile walk to a busy tourist area. My dog is scared of cars and crowds, so I was freaking out! The walker wasn’t answering texts and I was considering leaving work to go look for them when the app said the walk was over and the walker answered my texts and explained that the GPS doesn’t work right for her. All walkers managed to enter the building at different points without using the front door call box, which the building management frowns upon and makes me nervous. TL;DR Crucial components of the app are buggy/not fleshed out enough, customer service is not responsive enough, and walkers may not be properly onboarded/trained.
Review by awesomesauce89 on Wag! - Dog Walkers & Sitters.