After unblocking kids data - they can’t get data anymore – AT&T Smart Limits℠ Review

I’ve called ATT NUMEROUS times to remove Smertlimits from my 4 daughters phones, as they haven’t been able to get in cellular data ever since. Att is saying they can’t remove it as there is still an active subscription through iTunes. I explained NUMEROUS times, I cancelled the subscription and iTunes no longer considers me as having an active subscription. I also clicked Close Account in the Smart Limits app, which it apparently recognized as happening because now when I go to login to SmartLimits, it says I don’t have an account for any of my 5 phones. It’s been over a month with us not having cellular data. Att first told us it was a tower down in the area, yet when I explained if I drove an entire state away that I still don’t have data. Then Att tells me to call iTunes and figure it out. ITS NOT ITUNES! I closed the account through SmartLimits app!! I’m a software engineer, so this kind of incompetence is beyond negligent. I’ve been an att customer for over 20 years!
Review by DreamBig19(me) on AT&T Smart Limits℠.