Love this game but beware poor tech support and fraudulent transactions – Star Trek Timelines Review

Guys, be extra careful if you spend money in-game. I have spent hundreds of dollars in-game since I have been playing. This past week I purchased an event pack which included two 10x event packs and a crew member. It clearly stated that these were 10x event packs which are "guaranteed" to include event crew. The first pack I opened included one event crew. The second did not. I was using a phone that did not allow me to take a screenshot but one would assume support could check to see what went wrong even without a screenshot. Basically, my support ticket was ignored because I didn't have a screenshot. Over a $9.99 pack, I will no longer purchase any in-game items. If you can't trust them to provide what they promise, I can't trust them with any financial transactions in the future. Totally uncool and unprofessional.
Review by manthony1970 on Star Trek Timelines.