Refused Our Stuff! – MakeSpace ® Review

MakeSpace sounded so promising and we were excited to try it. We were moving from a large apartment to a tiny house and needed a lot of things stored. We were asked to send a shipment inventory, which we did, and were asked to arrange for delivery of our items THEIR facility, which seemed odd and counter to their advertisements. Then, out of the blue, they told us they would not accept our shipment because their DC ops team is not equipped to store crates that big. I never asked them to store the entire crate but specifically told them we would sort things out on delivery day. I saw on FB they advertise that no shipment was too big for them to handle and they told another client they would accept multiple houses worth of stuff! I left a comment to the contrary and was told there must have been a misunderstanding and that I should call their customer service to work it out! Meanwhile I’ve clarified I don’t need the crates stored and the plan was to sort things out on delivery day. No reply! I am floored at their lack of transparency in their advertising and customer service model, and cannot recommend them. it looks like we’ll go brick and mortar and go with an old fashioned storage facility. Bummer! Also, MakeSpace, if you read this, don’t bother to make it right. We’re going in a different direction but I suggest you sync up your Operations and Social Media teams so they’re all on the same page!
Review by happystar on MakeSpace ®.