Customer service chat does not work on IPhone 7 – Anthem Anywhere Review

Tap into the text entry field and start typing and as soon as the customer service rep types and a speech bubble appears for him/her, I lose focus on the text entry field and my input keyboard is dismissed. Clicking back into the text entry field does not bring the keyboard back up and once I click into the text field, I cannot click outside of it. Pathetic that an app for a major insurance carrier is this bad, and that’s coming from a ux design professional of 20+ years.
Review by Karnodal on Anthem Anywhere.