Paid for Premium Package, Not Working, No Response :( – Followers Pro - Insights Review

I was using Followers + app and paid $9.99 for the Premium package for a year. I really loved the features! They were very helpful with the social media marketing I do at work. A few weeks ago when I opened the app I was prompted to download a new version called Social Guide and instructed to delete Followers +, so I did. I tried to “Restore Purchases” to get my premium features again, nothing happened. I tried every possible roundabout way to restore my purchase of Premium, nothing happened. I emailed support twice over the last few weeks, no response. Very disappointed since I did really love the app :(
Review by TheREALHeyMah on Followers Pro - Insights.