Fabulous customer service – Fly Delta Review

My husband and I woke up to a message from Delta that our flights were delayed and our entire trip in jeopardy. After an hour wait on hold, one grumpy agent, and a disconnected call we were pretty frustrated with Delta. Then we called back and got Emma Williams in customer service. How lucky were we!! Emma went above and beyond for us and she did it with a smile in her voice. She was not able to keep us both in our class of service or seat us together but she worked to make sure we got to our destination together. What a sweetheart! It’s why I am a Diamond medallion - those precious jewels that work for Delta. Thank you !
Review by mmr1111 on Fly Delta.