Simple idea but buggy and frustrating – Simple Control Home Remote Review

Idea: 5 stars Setup: 2 stars Customization: 2 stars Esthetics: 3 stars Customer support: 1 star I set this up for a client and grew several white hairs in the process. It takes longer than their free trial duration to get setup well in a more complex environment. I say complex, but very straight forward. Television AV Receiver SONOS Cable box Incredible it was the simple tasks that the app fails at the most. One of the activities would not want to change names. Also, an Apple TV kept asking for pairing over and over. I purchased 2 of the WiFi blasters and like them. Setting them up was straight forward. But what is the point of having a smart remote if it fails at the most basic tasks? I can’t even tell you if their customer support would know how to address these issues because the only interact via email or schedule a call for several days in the future. If you want immediate satisfaction, this is NOT for you! I’d recommend getting and Interset 422 Universal remote from Amazon. But if you like pain, and are very patient (and a bit lucky) you might get all your devices in there and working. Some free advice for Roomie: improve customer support (or make the trial a month at least) Add customization of the remotes. That legacy stuff is pure crap and looks like it too (They are working on this, I believe) Allow having two separate volume controls on the same pane. If someone uses a receiver, they need to control the receiver and the source (SONOS, for example). I am REALLY hoping this app improves, along with their support because there is nothing better out there. If there was, I would waste my time writing this review and would instead be using something else.
Review by LASNYC on Simple Control Home Remote.