Poor design throughout – Sittercity: Find Child Care Review

This app is frustrating to use (unlike the care.com app). When I go I open the sittercity app and click the messages button to see if any caregivers have messaged me, the app automatically logs me out. Clicking the “remember me” box when signing in does nothing — I have to type my username and password in every single time I use the app, which adds an unnecessary layer of annoyance. If this is for security reasons, at least add an option to use Touch ID or Face ID to login more easily. (Although the care.com app — heck, even my email apps — don’t log me out every time I open them, so I would recommend just making your “remember me” button actually work.) Also, the button i used often on the website (“dismiss application”) is unavailable in the app. That means that if I get a message from a caregiver and I know I don’t want to hire them, I would have to type a rejection message myself every time in the app (unlike the care.com app which has a button “say not thanks” that automatically writes and sends a polite rejection letter). If I did press “dismiss” using the Sittercity.com website instead of the app, the fact that a particular application was dismissed is not visible in the app, where it appears that the application has not yet been dismissed. Also, although a minor issue, the “see profile” button is hiding behind ellipses (...) on the upper right corner of the app, which is not intuitive and then makes it a two step process (first click ..., then click see profile), unlike the care.com app where you can just click once on the applicant’s photo in the message to get to their profile page. Finally, the caregiver search in the app is significantly less detailed and powerful than the website — for instance, there is no filter in the app to search only for part-time caregivers or only for caregivers wanting a long-term position. That basically means that you have to search through hundreds of extra unnecessary bios in the app than you would have had to in the website because the app doesn’t let you use most of the filters available on the website. It’s not to say the Sittercity app is entirely unusable, but it either adds extra annoyances (e.g., during login, when trying to view profiles through messages) or makes certain actions impossible (e.g., makes caregiver searches much less efficient in the app compared to the website due to fewer filter options, makes it impossible to dismiss applications and view dismissed status in the app). It’s a very pretty app (the colors and font are nice), but unfortunately it’s functionality appears to be designed fairly poorly in nearly every section of the app.
Review by Me@@@ on Sittercity: Find Child Care.