Wasted time and energy – Agoda: Cheap Flights & Hotels Review

I’ve used Agoda for years, and finally reached my limit after several bad experiences, so I feel a need to document the most recent problems. 1. It is impossible to update your contact information in the app, so I’ve had to create a new account more than once and lose all the credit earned. Please allow profile information (email, phone, etc.) updates via the app so I can do this myself rather than having to hold 30 minutes, on international long distance, for an agent. 2. I booked a hotel 24-hours ago. Agoda “failed to process the booking due to a technical issue.” They did not notify me of any issue, when I finally reached the hotel, there was no reservation. So I had to call Agoda (again, international long distance), to be put on hold for 30 minutes, to be given the run around and told I would have to make a new booking. This resulted in both a higher price and a lower-quality room than my initial booking. Please get your act together Agoda. I just want an easy, reliable, hotel booking app.
Review by Thiadon on Agoda: Cheap Flights & Hotels.