Does not listen to patient, Wasted money! – Amwell: Doctor Visits 24/7 Review

First time to try this service. Paid the $49 to see the provider. Told the provider my son typically has these atypical symptoms with strep-sore throat, cough, and congestion. Was told he could not prescribe antibiotics due to did not have fever, swollen glands, and was afebrile. Also, he had cough and “that was not consistent with strep.” Tried to tell him that he had fever in the morning by touch but did not have a thermometer at the time to take the temp, but i was not heard. I had been giving him antipyretics throughout the day. Was told was most likely viral and to continue with antipyretics as needed. Son’s fever returned and ended up having to take him to an urgent care this evening where (surprise, surprise) he tested + for strep. I feel like I was not heard. I understand being a steward of antibiotic use, but he has a strong history of this in the past (with one episode just 1 month ago) with the SAME EXACT symptoms. I am an RN. I have been a nurse for 11 years- all ER experience. I do not believe in giving antibiotics for every little sniffle. However, I do strongly believe in listening to the patient. Personally, I will not use this service in the future. I only tried it because I did not want to drive the 30 minutes to the doctor with a sick child and did not know this criteria would be required to receive the antibiotics I was trying to get him. I understand they cannot test via telemedicine but I would think a strong history of similar illness would suffice. I would NOT recommend this service.
Review by Ash pfly on Amwell: Doctor Visits 24/7.