Embarrassment – Principal® Mobile Review

Plain and simple: this app is embarrassing in every aspect. Functionality, speed, enhancement to an experience as a client. You can’t switch from one account to another. You can’t use modern features like touchID or faceId. I am embarrassed to say I work as an advisor with this app for clients after trying it out personally for my own accounts. Update: the app has gotten worse with the updates. It’s flat out embarrassing that a fortune 100 company that can have so many clients counting on accessing their accounts via an app can have dropped the ball sooooooo terribly. I actually tell clients now to “never count on Principal to do anything right technology wise. It is a total joke.”
Review by RGMilw on Principal® Mobile.