Mandatory tip on carry out orders – Texas Roadhouse Mobile Review

Beware when you place an order to pickup in the restaurant. When you pay through the app, it gives you the after tax amount due. When you show up, the cashier looks up the order and confirms the amount. But when they print the credit card receipt for you to sign, when you look closely, a new line called “tip” has been added with an amount already printed on the receipt. The app never asks if you want to leave a tip. This has happened twice now, so it’s clear this extra charge is deliberately programmed into carry out orders. The only way to get it removed is hold up the line and wait for the manager to correct it. This is very sneaky and underhanded, and amounts to an unauthorized service charge on your bill. I’ve asked for an explanation and have not received one. I’ll give them three days and if I don’t hear from them I’ll delete the app. I may even report them to my country prosecutor for attempted theft.
Review by OlatheBob on Texas Roadhouse Mobile.