Bad communication. Till now no refined my money – LightInTheBox Review

Dear LightInTheBox, On March 24, 2018 I placed the order with you for various items. The orders have still not been delivered. As mentioned on the website after placing the orders, that the orders would arrive within 4 - 9 business days. Under the Consumer Rights Act you are required to deliver the orders to me at the agreed time. As I have still not received my orders and it is passed the mentioned time, and delayed several times after that, I believe you are in breach of agreement. It is my first experience with You, but I am very disappointed. Besides this I haven’t got any e-mail of apology from your side about delaying, which is evident that you don’t care about your customers. As a worldwide online shopping site you have to think about these details in future if you don’t want to lose your customers. After this experience with you I believe I am not only one who faced this. You have to be more responsible and also customer satisfaction must be in the first place for you. I hope you will take measure about this issue soon and deliver my orders finally. Already they cancel the oder but no refund for my money till today
Review by darysam on LightInTheBox.