Confusing – Microsoft Outlook Review

This app tries to seamlessly blend your accounts together. In the process, it ends up making the finer details of your individual accounts (like folders) harder to access. I have never found its presentation of my own accounts on the left menu to be easy to use or remember. I have to think about which account is which every single time. This gets especially confusing when you have some accounts that are folder-based and others are archive-based all in the same app trying to use the same cross-account features in the same way. I noticed that when I went to use my Outlook.com account with iOS Mail that Microsoft insisted on me first confirming that I didn’t want to use its Outlook app even though I would not be able to use its “Important” messages feature. I never found that useful, so I’m not missing much there.
Review by Tim McGhee on Microsoft Outlook.