Where can I get support? – knitCompanion knitting & more Review

I purchased the setup+essentials right away and after one week of a free trial, my card was charged through Apple, but I have none of the tools. When I go to the Apple store it says I am subscribed but when I try to use any of the edit tools like quick key it says I have to buy the subscription before I can use those tools. REALLY frustrated!!! I even tried “restoring purchases” and logged in with my create2thrive account. So mad!! I really have tried everything reasonable. Update: they did reach out and evidently even though you sign in with the Create2Thrive account, you have to restore the “KnitCompanionNG” not sure why it does that after the free trial but it works now...
Review by Caron carlson on knitCompanion knitting & more.