Not connecting and app crashes – PC Remote Review

I turned off all my antivirus protection programs and windows defender and it doesn’t connect. My Bluetooth for my phone connects on my computer but the program doesn’t say it is when it is. And it won’t connect via WiFi. I tried the bar code but all it does is crash mu phone app. I looked for any faq’s or help and I cannot find one.
Review by Suibrial on PC Remote.