Limited functionality – Anthem Anywhere Review

There is almost no functionality in the app. It is for viewing limited information and that’s about it. You cannot download or view EOBs and the load time for loading the claims or cards takes almost 30 seconds. I have 30 seconds, but it is well above average for a 2018 app. Also, Anthem purposely designed a mobile version of the site that imitates the app and you cannot request the desktop version without getting logged out, so it is impossible to view or download an EOB from a mobile device. Terrible user experience.
Review by hartzhead on Anthem Anywhere.