They’ve maxed out their service – Gwynnie Bee: An Endless Closet Review

I loved Gwynnie Bee a year ago, but I think they’ve grown to a point where prioritizing your closet doesn’t matter much and even with 38 items in my closet (the minimum for my subscription is 6), they were still not able to find 2 garments out of 38 to ship in a timely manner. I’ve had things that were poorly laundered, and an item in the last month with 2 holes and a rip in it. Service recovery is good, but I don’t think it makes up for the lost time on your subscription. They leave things hanging out in my closet that they know are no longer available in my size, they are just spread too thin over too large a customer base and it’s no longer a very good service. I don’t want to be forced to closet things I have no interest in wearing because it is more convenient to them. It’s an expensive subscription and for the money, you should be able to get things that you actually want to wear. The app works well although the shopping feature does bring you back to the starting point of the search every time you get done looking at an item’s details. I won’t be with Gwynnie Bee much longer.
Review by Rubystilettos on Gwynnie Bee: An Endless Closet.