Used to love the convenience – Citizens Bank Mobile Banking Review

For some reason now though the app refuses to recognize my TouchID even though I’ve turned TOuchID on and off, uninstalled and reinstalled this app, and searched all the faqs and help menus. The app is supposed to have an option to turn on Touch ID, it’s not there (yes I looked in the security settings tab within the app and through the app settings in the IOS settings menu), and that makes it highly inconvenient especially when the app itself likes to tell me my password isn’t correct when I know for a fact beyond a doubt that I have put it in correctly. Fix your crap Citizens, or are you going to treat your mobile app/mobile banking like you did the overdraft fee scandal a few years back and just ignore it and pretend there’s no problem?
Review by Shadow Lotus on Citizens Bank Mobile Banking.