Don’t buy this service.... Lounges do not honor it – Priority Pass™ Review

This review has nothing to do with the app but with the actual service. DO NOT PAY FOR THIS SERVICE. If you get it with the Chase Reserve Card then take it as you would free trinkets at a work conference. I have traveled over 10 times and have been only been able to use it once. Either the airports do not have a lounge or even the more frustrating part, they refuse to let you in a lounge. The lounges do not want to let you in with the priority pass and can’t wait to tell you that “sorry we aren’t allowing Priority Pass Cards right now, come back in 3 hours”. This has happened to me and my wife multiple times. If this is a deciding factor between the Chase Card or the Platnium Amex, the Amex customer service is beyond superior. If you try to call Priority Pass Customer Service, good luck getting someone on the phone. I spent 15 minutes on the phone listening to a recording that just kept repeating itself and was never able to get anyone on the phone. If you pay for a luxury service, people will have basic expectations that the service will actually work. DO NOT WASTE YOUR MONEY, forget luxury part, the basic service can not deliver.
Review by Slim351983 on Priority Pass™.