Disappointed. – Citizens Bank Mobile Banking Review

Until today I had only experienced minor inconveniences which were quickly resolved. I have been incredibly frustrated this morning as I have not been able to access my mobile account due to a technical glitch which also affected direct deposits. I do not have a Citizen’s bank near where I live, and rely on the ability to transfer money between accounts to pay my bills as well as have money to spend as I wish. I had to learn of the glitch through Twitter and not through an e-mail or notification on the app itself. Customers have been assured that direct deposits have been deposited correctly but as of yet I have been unable to check my account online or through mobile. Very disappointed in Citizens and this app.
Review by BRLERO on Citizens Bank Mobile Banking.