Shipping policy is a lie. – Chewy - Where Pet Lovers Shop Review

I used to get my food delivered on a auto ship for my two dogs from chewy until the first time they fell through with the promised 1-2 day shipping. I didn’t have food my dogs that day as I was waiting all day for the package to get there ( everything read online as if it was still supposed to be shipped on the correct day.) It was now 8pm and I called Chewy to figure out why I my package hadn’t been delivered yet and they very defensively argued w me about the shipping policy and how “sometimes” it doesn’t work that way. NO- if you advertise online that you get 1-2 day shipping when you spend a certain amount of money- it needs to happen that way- every time. I got no where with customer service so I just switched my $70 order every two weeks to a competitor who has never missed a ship date. I still use chewy for things that are not time sensitive (toys & treats) and have never has an issue with those— probably because I don’t monitor the shipping time on a toy. Fast forward to my most recent order- once again to where I spent over the needed amount for the faster shipping. My dog has just had her puppies and I need the charting information I ordered ASAP to be able to track the health of the puppies. The package was supposed to arrive two days ago- and I just got another notification saying it won’t arrive until 3 more days from now ! That is 5 days past the promised arrival date. Once again- I call chewy customer service and explained that this was a time sensitive thing and I never would have bought it had I known it would take this long- the representative tells me that it is “coming from a farther warehouse” and that is why. NO- it doesn’t matter where it is coming from- you advertise 1-2 day shipping, so if you don’t have it stocked in your closet location, then you need to pay to honor the agreement with your customer and get it here on the date. I am so disappointed in chewy and especially the way they handle these matters. I just hung up on the representative because she is trying to argue w me.. about the posted policy. So, if you just need toys and don’t care when you get them- chewy is great. But if there is anything time sensitive- stick w amazon prime.
Review by HarleyMaverick on Chewy - Where Pet Lovers Shop.