Zero customer support, missing basic file management functions – MarginNote 2 Pro Review

I’ve been using MarginNote (not pro) and wanted to upgrade to full version, and as suggested there are two ways, I downloaded ‘margin note pro’ fresh hoping it would sync without an issue. But it had an issue (margin note has several missing features and issues, it’s a separate discussion below), so I tried to restore purchase in the original non-pro app ‘margin note’ and it failed to restore purchase. Since the popup said I better just click ‘upgrade’ if ‘restore purchase’ doesn’t work and it will not charge again for the paid customer, I did just that. And I got the receipt for both, I was charged for both. Sent the email right away, and didn’t hear any response from them. Zero customer support. I had to talk to Apple support to cancel the charge. Margin note, explain what happened. For missing features and issues, 1. cloud sync unreliable, limited. I have over 1000 files, only couple hundreds are on icloud. I need to have all of them in icloud, whether or not they have notes attached. You can upload files to icloud by selecting one by one, when you have many files this is too much of a labor. So this is related to #2. 2. impossible to select “all” for import, send, edit In general it’s impossible to ‘select all’ or select big chunk of files with a lasso tool or drag select tool for any operation in MarginNote, need to select one by one, such a pain. This is very basic file management feature, why not have it. Lots of use cases, change icloud setting, change category for subset of files, send multiple files to another device if not synced automatically, uploading & downlowding all files etc. 3. separate the ‘listing’ and ‘downloaded’ function Once you imported a file/book on one device and ‘cloud’ option is default, you should be able to see it on another device without downloading it.
Review by jetsamywhatsome on MarginNote 2 Pro.