Wag Walker Left Door Open – Wag! - Dog Walkers & Sitters Review

I’ve been using Wag almost weekly for a few years now — while the app is convenient, their customer services is unacceptable. The Customer Service (CS) team is difficult to reach, unresponsive, and not helpful. I live in New York City and came home to find my apartment door not only unlocked, but completely open (leash in the doorway), and my dog wondering outside my apartment and inside my buildings corridors. I immediately contacted their CS team but was unable to reach someone by phone so I sent a text— it took their team over 13 hours to respond advising that someone would be contacting me directly within 24-48 hours. That’s almost 3 days after my apartment was left open for theft. Today is the 3rd day and still have not received a response.
Review by Tyluhrr on Wag! - Dog Walkers & Sitters.