Irrational procedure design – Mobike - Smart Bike Sharing Review

I happened to get a broke bike, and tried to end the trip. But probably because the app could tell I didn't move? It asked me to file a bike complaint. That's fine. But here is the deal: You file a complaint, your account is automatically frozen, you can't scan another bike or anything, you are just stuck there; you don't file a complaint, you can't end the trip, you still cannot scan other bike, you are stuck there. Really, I don't care that 1RMB from that trip, just want to get another bike and go! Don't know what their procedure designers are thinking... I got unfrozen after contacting the customer service, but that's definite not convenient. I ended up taking a taxi.
Review by Nocturn7 on Mobike - Smart Bike Sharing.