Bad customer service – Lyft Review

I was really in favor of Lyft until I realize the customer service means no services besides returning cancellation fees as time-limited credits. Recently, it starts to drop me off at wrong location; I contacted the customer service and no response whatsoever. I tried to appeal for refund and the only response is their charges are correct in respect to my pick up and the actual drop off location, no response to the issue of dropping me off at wrong locations and the driver refuse to drive me without some additional fees.
Review by 完美学号“6974978” on Lyft.