Fraudulent Charges – Social Bicycles Review

I’ve been using this app to rent from the school fleet of bikes at OU. I’m always careful about locking the bike and logging out when I’m done, but sometimes it seems this is not recorded. I’ve noticed sometimes the console interface buttons don’t work and you have to enter commands multiple times. This has resulted in two errant charges on my account of about $30 for overages and trips that I did not incur. I called the support number the first time this happened in an attempt to correct the error, but was routed to a voicemail where I left a detailed message. Nobody ever returned my call, but instead charged my credit card. Now it has happened again. This time I’ve emailed support and am currently awaiting a response. I will not be using this service anymore and can’t recommend it to others. I will update this review with the results of my most recent attempt to contact support and get this resolved.
Review by Jaguarshark08 on Social Bicycles.