Awful Experience – Your Texas Benefits Review

When I first downloaded the app, I tried logging in with my correct credentials. The app told me I was using the wrong credentials and locked me out of my account... after only one login attempt and using correct credentials!! It was after 6:00pm on Friday on the last day I could upload requested paperwork to avoid my elderly father's benefits being cancelled! The app told me I could have my account unlocked by calling contacting the THHSC on Monday. As a result I couldn't upload anything until 3 days later, on Monday. Further, my father's benefits have been cancelled. I have to hope that the THHSC will take all this into account and reinstate my dad's necessary benefits. By the way, the photo capture utility for document image capture is frustrating to use. While capturing documents, the app crashed 3 times! Also, the app doesn't tell you there is a limit to photos you can take before sending them. It just starts giving a message that photos can't be saved at this time and to try again later. It was a very frustrating experience using this app!!!!
Review by thracker on Your Texas Benefits.