Worst service app ever – SyncUP DRIVE Legacy Review

This app makes me livid. When they work and the apps also work, it is great. Unfortunately anything less than 99.99% working is terrible here. But first, the hardware. The sync up device is poorly designed. I have two of them, one for each vehicle in a two car family. On the 2006 Honda Oddyssey the fit on the port was too loose, and as it was slowly coming unplugged the alerts went crazy. It told us all sorts of things were wrong that were re not wrong, and eventually that the new battery was dying, also false. The battery dying notification would have been the tip that it wasn't working right if it wasn't for the fact that I had already taken it to the shop to have the other notifications checked out, and learned it was all false. On the second vehicle, 2013 VW CC, *the same fit problem*, only worse. The device fell out of the port while I was driving and slid under the pedals when I was braking. This is dangerous. Now for the app. As a result of the dangerous scare above, I left it unplugged for a few months. I then decided to plug it back in to start using it again, thinking perhaps I could seat it more firmly(?) but was unable to get logged in. The reset password feature was not working at all. When I tried to use it, it told me I didn't have an account. False. I hate being lied to by apps. I angry emailed support and asked them to release a fixed version of the app. Fast forward to today, I decided to try again. They fixed reset password!! But after resetting my password and logging in I am taken to "activate device" screen. This is odd, as I had already activated my device... So I scan the IMEI code, and it says that the device is registered to someone already... Yeah, to ME!! Canceling the activation logs me out. There is literally nothing I can do. And now for the service: 2GB per month for $20? Because this limit if so stupidly low I end up turning off wifi whenever I get in the car, because I already have unlimited on my phone, and it uses the same LTE cell connection. Redundant and pointless. Do yourself a favor, cancel your contract for syncup ($20/month?) And buy an "Automatic" instead. Unlimited 3G connection for 5 years, and zero fees or contract.
Review by Galtzo on SyncUP DRIVE Legacy.