Great Ap, Poor Product Experience – PhotoSquared photo wall tiles Review

First, the app worked perfectly for me. It was very user friendly and I enjoyed being able to edit my photos. Production and shipping were extremely fast - I placed my order on a Saturday and had my photos on Tuesday. Unfortunately, there were three flawed/damaged photos in my shipment. I immediately emailed PhotoSquared (you cannot call them - no phone number - very frustrating) with photos of the damaged photos highlighting the damage/flaws. Their customer service team responded by email requesting my original photos and offering to reprint the photos. I was pleased by their quick response and their commitment to making it right. My reprinted photos arrived. Two were perfect. The other two had damage to them to include a chipped corner and white specs floating in the middle of the other. I’ve reached out to their customer service team again (by email - again, no phone number - extremely frustrating) reporting the damage with photos of the damaged photos and am awaiting a response. Overall, the app is great. However, I’m disappointed with the final product. Two tries at printing with damaged photos in both groups. Great app, but please work on your quality control. And please consider having a phone number for customers to call.
Review by Marlijo on PhotoSquared photo wall tiles.