Crashes – Trend Micro Mobile Security Review

I just bought the yearly subscription, my Apple account was billed, but every time I try to login the app crashes. I went to the app community support page, entered my passes order, (which I did repeatedly, checking each character entry for correctness), and a message tells me that I have entered an invalid password. Please resolve immediately or return my payment. This does not speak well for your security or utility.
Review by BIOA on Trend Micro Mobile Security.