The WORST service for ANYTHING, EVER. – ProFlowers: Delivered Fresh Review

I never use ProFlowers again..the operational team could be replaced with simple lichens and algae which would undoubtedly add a great deal to their in-house cognitive assets. 1. Upon ordering in the app I received an “order number”, confirmation, and user ID number, that no one at the company could reference in their system. Not even the right amount of digits. 2. The reps on the phone could not only barely speak the language, but presumably were given a VOIP system based on Campbell soup cans and string. 3. Impossible to get transferred to a manager or English as a eighth language rep. Likewise, no chat option for keeping it in writing. 5. Given three different confirmation emails with three different delivery dates listed...none of them the one I specified, 6. Somehow they randomly populated some random address in California as my billing address..in which I have never lived nor know anybody who has. 7. I paid for early morning delivery, had to call five times over two days and kept getting conflicting answers as to even the right day. 8. They (thankfully) handed the delivery off to FedEx so I ultimately corrected it with them directly...but they were going to originally try for delivery at 8pm after business hours at a standard company. Mind you...they have a perishable product. 9. They emailed me today and said it was both delivered and delayed until tomorrow in a matter of 10 minutes...45 minutes after it was delivered because I have a buddy who works at FedEx. This company is pathetic. Do yourself a favor and never, ever, consider using them.
Review by Merlin_Olsons_new_BFF on ProFlowers: Delivered Fresh.