Support app doesn’t want to show support status! – Apple Support Review

I ordered battery replacement since phone is conky. The case is lodged and there is a wait for the part. So far, so bad. Apparently status for any support case can only be found by searching for email updates daily in the the hope that there is progress on the case. I dunno the need for existence of this support app if it cannot provide status on a support case or ideally provide notification pop ups about the same. Guess they are too busy building notification APIs for advertisement companies.
Review by Sanjay Panjnani on Apple Support.