Is this a scam? – Apple Support Review

I tried getting help using this app. I seriously it's a great app but at times I'm not sure if it some that works for Apple, some random person I'm communicating with that's trying to help or at times some hackers. I had talked to an advisor and the literally was not making sense. If I could just get consistent communication from Apple that would be great. If an advisor that to remote in my computer why does some agents can access my computer with my ID attached to it and then others have my access this site then installs a program on my computer that is not an identified install. This does not make sense but when the app works correctly I can give it 3 Stars. Fix the issue with not being able to review chat history. Whenever I try to read my chat history it's not there.
Review by KayshawnCartel on Apple Support.