What is going on with this? – BMW Connected Review

I bought my 2014 CPO in December. The app does not show my mileage, simply shows “- -.” The app doesn’t give me any information about maintenance. Most importantly, when I enter a destination and tap “go,” the app tells me to connect to my car. I get in my car and start it... nothing happens with my navigation. Occasionally the address will show up in “messages.” I’ve been told this shouldn’t be happening. It’s incredibly frustrating. I recently had a loaner from my dealer. I connected through ConnectedDrive. The loaner vehicle (2018 330i) showed how many gallons were in the tank, miles to empty, and when I entered a destination and tapped “go,” once I connected to the car, directions and navigation started nearly instantly. What is going on?!?
Review by Dwormanh on BMW Connected.