Garbage and Possibly Hacked – CareFirst Review

This app is hot garbage. I have used the online site (including its mobile variant) for years and thought I’d try the app. Big mistake. Upon opening the app it immediately goes into some kind of self-check, and declares that the app needs updating to continue. I literally just downloaded it so that can’t be right, but whatever, I tap “OK” since it’s the only option. It appears to download something, then crashes. Lovely. I restart the app, no warnings this time, it just presents a progress bar titled “Please wait while we retrieve your information”, which appears to hang because I gave it 15 minutes before giving up on it. Bear in mind, I HAVEN’T ENTERED ANY IDENTIFYING INFORMATION YET. So unless it’s scanning my e-mails, trying to hack my CareFirst account information on its own, THERE IS NO INFORMATION TO RETRIEVE. So I delete the app, re-download it. Still with the endlessly hung “Retrieving” screen. Now I’m deleting it for good. Either the developers are not aware that an app shouldn’t update itself outside the App Store, or this app has been hacked, or it lies about what it is doing. Any of those options are a huge red flag. I’d recommend just using the excellent web portal.
Review by MacGumaraid on CareFirst.