No communication – 23andMe - DNA Testing Review

I give them zero stars for communication during the process. There is no customer service at all, and they do not update the status of your report ever. On other apps there are things you can do while you wait, such as researching on your own and following your family tree. This service does not include any of that. I sent out my sample and my mother’s sample on January, 4th 2018 at the same time. So far, only my sample shows that It was received for processing, received on Jan 8th (today is Feb, 1st), and still no updates whatsoever, and no response when I submitted an inquiry thru the online customer service page, asking about an update on my mother’s sample that shows that It was delivered on the same day as my sample via the delivery tracking number. I have also sent out my samples to Ancestry.com on the same day, and have received updates every step since they received the samples (both of them). I will submit an additional review after my samples are processed and tell everyone about my experience. So far, I’m not impressed with 23 and me. Let’s hope they change my mind with my report.
Review by White2recon on 23andMe - DNA Testing.