No refund – Starbucks Review

I'm finding the app to be a waste of money and a hassle to use. I order a drink before work, only to find they don't have it. If you can tell me when the drink will be ready, why can't you refund the purchase and tell me it will never be made? I'm wasting time to pick up nothing and losing money since Ive already paid.
Review by KusanagiUSA on Starbucks.