Bad rating logic and garbage login – Fidelity Investments Review

Why on earth would you ask me to rate your app within 15 SECONDS of logging into your native app for the very first time? I don’t even know if I like it yet. What a terribly interrupting user experience. Not only is the onboarding garbage, but I also tried to log back in (5 minutes after signing up) and my Touch ID failed to load. I receive a failed notification, saying “the information you entered doesn’t meet Fidelity’s security standards”, uh okay, I literally just followed your onboarding instructions, so whatever. I tried to use my exact user name and password and again with the same information... “the information you entered doesn’t meet Fidelity’s security standards”. So I guess I should just move my investments because this app is pointless? Oh I can’t... my 401k is with my company. ??????
Review by jessewspencer on Fidelity Investments.