Renewal of subscription – Washington Post Review

Trying to renew my subscription to WAPO today has been a frustrating and unrelieved headache! 1. When I learned that my subscription had expired yesterday I assumed that the original payment account had expired. However there was no evident way to update my account. 2. I sent an email to the contact address asking for assistance...to no avail. My request is “under review” by WAPO staff. That was over three hours ago. 3. I called your 800 help line to speak to someone to help me. The person at the other end of a poor connection “Marna”(?) was ploddingly unhelpful. When she finally understood that I simply wanted to renew my subscription, she said she’d connect me to someone else. After several minutes wait I was disconnected. I still need help, and it’s clear that you need help as well. I look forward to your reaching out....I hope. Sincerely, Phil Williams 152 12th St, SE Washington, DC 20003
Review by Seabiscuit 47 on Washington Post.