Terrible experience. – Lion's Roar Review

At some point in 2017 this app stopped working for me. Unlike some people leaving reviews, I never got any kind of communication from Lion’s Roar. I did go to their website and saw some notice that the app was being upgraded and wouldn’t function in the meantime (as an aside, what kind of I.T. leadership does this magazine have that totally abandoning your existing app/platform is acceptable while you prepare a new one?). I knew that my subscription through iTunes was ending anyway so I resubscribed directly from LR for a digital subscription after being assured by a customer service rep that the app would be functional in time for the January issue. But that ended up not being true, so I called to cancel and get a refund. All I can get is a prorated refund even though I have not received one issue under my new subscription. The rep I spoke to said they hoped to have the app ready by the end of this week. It’s Thursday, so I’m not confident in that timeline. I went ahead with my partial refund knowing I will never pay a dime to this magazine again. Maybe I’ll go read the issues at a Barnes and Noble while having coffee.
Review by InnocenceMyth on Lion's Roar.