Short Pump store review – Apple Store Review

I’m taking the time to write this because not only was I disrespected and treated extremely unfair the manager,Lucy, I spoke to about it took care of my “problem”with the product( she issued a store credit after checking the # and file on the past visits)and listened to my concerns about Daniel and his nasty way of treating elderly people. She sent me HAPPILY on my way in under 15 minutes.”THE PROBLEM”- For the 3rd time my $350 Beats studios quit taking a charge.On all three previous occasions I have used this store for exchanges since they chose not to attempt repair( I assume it might be factory defect and not worth the labor costs of Apple repairing them)ALL of them were inoperable at 4 months w/8 months left on factory warranty.Well when I arrived at the store in the beginning ,I was directed to Daniel for assistance. While he was currently engaged w/another customer,another lady in line initiated a convo about the economy and how well Trump was doing with jobs.When my turn came ,right away Daniels tone was hostile but I thought maybe it’s because there was a line so I did my part and attempted to be kind and patient and explain what was going on. He said in a not too friendly snark ;”they didn’t exchange those past headphones!Not here!”??..I assured him that yes they did. Matter of fact they actually exchanged them last time w/o even having them inspected because they pretty much knew me and the ‘problem beats’by then and switched them out that same visit. “Oh no!no,not at this store.”I asked if I could drop em off and wait till they called me at home in a few weeks. “No. You gotta wait,and you better get used to waiting because I can’t get you to you in under 5 hours ”I know you are busy but I called ahead and was told to drop them off.“ Nope. When you get the third email come back to the store if you walk around the mall”Then he turned his back and ignored me. REALLY APPLE?Where the heck do you find these Prima donnas? There was NO reason for such a hateful interaction with one of your customers of 3 iPads,4 beats,ipods. With treatment like this,i guarantee you won’t be number one much longer. Your employees are going to destroy your hard work.Why so harsh? New treatment?Don't know but that really doesn’t matter now does it? You can thank your nice manager ( tall w/ light brownish hair&beautiful soul) Lucy (I believe she said) for the 4 stars. ‘Danny’ deserves only a spanking for his snarky attitude and insolent mouth.
Review by Loopycann on Apple Store.